How to Use

How to Use the Hainan Travel Passport

Keep your e-voucher after purchase and collect your physical passport booklet when you arrive in Sanya. This edition is valid through September 29, 2026.

Before You Begin

Your Passport, Step by Step

Keep your e-voucher, collect the passport booklet in Sanya, and check the terms of each benefit voucher before use.

01

Purchase Your Passport

Keep the e-voucher after purchase. You will need it when collecting your physical passport booklet.

  • Save a screenshot or bookmark the e-voucher before you travel.
  • This edition is valid from July 1 to September 29, 2026.
02

Collect Your Passport Booklet

After arriving in Sanya, collect it at a designated pickup point with your e-voucher.

  • Ctrip counter in the Travel Service Center opposite Gate 5, Domestic Arrivals, T1 of Sanya Phoenix Airport.
  • Ctrip Group Hainan Office, 15F Sunshine Financial Plaza, Jiyang District.
  • Selected hotels and guesthouses. Contact Ctrip's WeCom customer service team for the current list.
03

Keep It with You

The passport booklet is used to verify benefits on site, so carry it with your e-voucher.

  • Present the passport booklet and relevant voucher before payment, admission or activity check-in.
  • Usage limits, ID requirements and rules on combining offers are subject to the passport booklet and on-site guidance.
04

Confirm Before You Go

Transfers, shows, skydiving, yacht trips and water sports may depend on weather, schedules and availability.

  • Dining and shopping usually follow on-site redemption rules.
  • For reservation-based benefits, confirm time slots, quota, meeting points and cancellation rules first.

FAQ

Frequently Asked Questions

Everything you need to know about collection, validity, shared use and reservations.

01

How many people can use one passport?

One passport can be used by two people. Any ID requirements or restrictions are subject to the passport booklet and on-site guidance.

02

Where do I collect it after purchase?

Use the e-voucher to collect it at the Ctrip counter in the Travel Service Center opposite Gate 5, Domestic Arrivals, T1 of Sanya Phoenix Airport; Ctrip Group Hainan Office, 15F Sunshine Financial Plaza; or selected hotels and guesthouses.

03

What should I do before using a benefit?

Carry the passport booklet during your trip and present it with the corresponding benefit voucher before payment, admission or service use.

04

When is this edition valid?

This edition is valid from July 1 to September 29, 2026 and is updated quarterly.

05

Which benefits should I confirm in advance?

Airport transfers, attractions, shows, skydiving, yacht trips and water sports may depend on weather, schedules, availability and reservation rules.